Client Services Ambassador/Office Services Clerk – Vancouver

Salary: $50,000–$52,000 per year

We are currently seeking a polished, personable, and service-oriented Client Services Ambassador/Office Services Clerk to join a well-established downtown Vancouver law firm.

This position is focused on delivering an exceptional client experience to everyone visiting the firm’s offices. As one of the first points of contact for clients and guests, the successful candidate will play an important role in creating a welcoming, professional, and memorable experience from arrival through departure.

The ideal candidate will have a natural flair for hospitality, exceptional interpersonal skills, and a genuine passion for making people feel welcome and well cared for. In addition to providing outstanding client service, this individual will assist with reception coverage, meeting and conference services, and general office operations.

Key Responsibilities

Client Experience & Reception

• Welcome clients and guests warmly and professionally, ensuring an exceptional experience throughout their visit.
• Anticipate client needs and provide attentive, personalized service.
• Ensure reception, meeting rooms, and client-facing areas are consistently welcoming, organized, and professionally presented.
• Provide refreshments and hospitality services to clients and visitors.
• Coordinate meeting room reservations and ensure all arrangements are in place prior to client arrivals.
• Provide daily reception coverage during lunch hours and at the end of the business day, including office closing procedures.
• Provide full-day reception coverage during absences as required.
• Answer incoming calls, respond to reception emails, and assist with general inquiries.
• Liaise with building security and janitorial services as required.

Hospitality & Conference Services

• Coordinate meeting room preparations, catering arrangements, and hospitality requirements.
• Ensure meeting rooms are appropriately prepared, maintained, and promptly refreshed between appointments.
• Arrange catering orders and assist with related expense tracking.
• Provide basic audiovisual support in collaboration with the IT department.
• Assist with internal and external firm events, ensuring a high standard of hospitality and service.
• Handle printing and administrative requests relating to conference facilities.

Office Services

• Maintain kitchen, café, lounge, and common areas to ensure cleanliness and organization.
• Monitor and replenish coffee, beverages, snacks, and hospitality supplies.
• Coordinate grocery orders, catering supplies, and other hospitality-related purchases.
• Arrange servicing and repairs of kitchen equipment when required.
• Coordinate laundry services and maintain appropriate inventory levels.
• Assist with building access cards and general office services requirements.

Additional Responsibilities

• Assist the Office Services Manager with special projects and administrative tasks.
• Support the Marketing team with firm events and initiatives.
• Provide assistance to other Office Services team members as required.
• Participate in office emergency preparedness initiatives, including fire warden responsibilities and annual fire drills.

Qualifications & Experience

• Previous experience in a client-facing hospitality, reception, concierge, or professional services role.
• Experience in a law firm, luxury hospitality, hotel, or other high-service environment would be an asset.
• A polished, professional, and approachable manner with exceptional interpersonal skills.
• A genuine passion for delivering outstanding client service and creating positive experiences.
• Strong attention to detail and the ability to anticipate the needs of clients and guests.
• Excellent communication, organizational, and multitasking skills.
• A proactive, resourceful, and team-oriented approach.
• Proficiency with Microsoft Office and general office technology.
• Ability to remain composed, professional, and attentive in a busy environment.

This is an excellent opportunity for someone who takes pride in providing exceptional hospitality and understands that the smallest details can make a lasting impression. The successful candidate will be instrumental in ensuring that every client and guest feels valued, comfortable, and exceptionally well cared for.

To Apply

Please send your resume in confidence to apply@rjohnsoncorp.com, attention Richard.

While we thank all those who apply for their time, only those who are short-listed will be contacted due to the high volume of resumes received.