Senior Receptionist & Client Services Ambassador

Full-Time, Permanent | $58,000–$68,000

Our client, a well-established law firm, is seeking a polished and highly experienced Senior Receptionist & Client Services Ambassador to take ownership of its front-of-house experience.

This is a career reception position for a seasoned professional who genuinely enjoys being the face and voice of an organization. The ideal candidate takes pride in providing exceptional client service, understands the importance of first impressions, and brings the confidence, professionalism and presence that come with significant reception experience.

This is not intended as a stepping-stone into another administrative role. We are looking for someone who has chosen professional reception and client service as their career and is seeking a long-term opportunity where that experience will be recognized and valued.

The position is full-time, permanent and 100% on-site, Monday through Friday, 8:00 a.m. to 4:00 p.m.

The Role

As the firm’s senior front-of-house professional, you will:

• Serve as the first point of contact for clients, visitors and other guests of the firm
• Provide a warm, polished and professional welcome and ensure an exceptional client experience
• Professionally manage and direct incoming telephone calls and general inquiries
• Maintain an immaculate, organized and professional reception and client-facing area
• Coordinate boardroom bookings and ensure meeting rooms are prepared and presentation-ready
• Assist with firm events and social functions
• Coordinate external file storage and maintain accurate records and tracking of boxes
• Assist with new file openings and conflict searches
• Provide backup support for BC Online and LTSA postings
• Provide administrative and clerical assistance when required
• Take ownership of the smooth day-to-day operation of the reception and front-office area

What We’re Looking For

• Minimum 5 years of recent professional reception experience, ideally within a law firm or other professional services environment
• A demonstrated commitment to reception, front-of-house and client service as a long-term career
• A polished, professional and confident presence
• Exceptional telephone manner and interpersonal skills
• A naturally welcoming and service-oriented approach
• Strong organizational skills and meticulous attention to detail
• Ability to anticipate needs, take initiative and manage multiple priorities
• Dependable, discreet and comfortable working independently
• Strong computer skills with the ability to quickly learn new systems
• Previous law firm experience and familiarity with BC Online and LTSA are considered assets

Compensation

$58,000–$68,000 annually, commensurate with experience.

This is an excellent opportunity for an accomplished career receptionist who takes pride in being an organization’s professional ambassador and wants to bring their experience to a stable, long-term position within a professional law firm environment.

Please send your resume to apply@rjohnsoncorp.com, attention Richard.

While we thank all those who apply for their time, only those who are short-listed will be contacted due to the high volume of resumes received.