Communicating Effectively In The Workplace

Communicating Effectively In The Workplace

Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, and caring can flourish. Here are eight tips on how you can communicate more effectively with people at work, be it with customers, co-workers, subordinates, or superiors.

Communicate with intent and be clear

Don’t be lazy when you speak. While short-form communication is very common, it’s important in the workplace to take extra time and effort to communicate specifically and to make sure what we say isn’t full of clichés, nonspecific words like “thing” or fillers that we repeat so often that we don’t hear ourselves saying them.

Be an active listener

Listening is one of the most important aspects of effective communication. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they’re communicating.

Avoid interrupting

This also includes trying to redirect the conversation to your concerns, by saying something like, “If you think that’s bad, let me tell you what happened to me.” Listening is not the same as waiting for your turn to talk. You can’t concentrate on what someone’s saying if you’re forming what you’re going to say next. Often, the speaker can read your facial expressions and know that your mind’s elsewhere.

Be yourself

You’ve heard this advice before: “Just be yourself.” But perhaps you never believed it would help. Trying to be someone you’re not can be draining, so the best advice is to showcase your best self on the job or in any situation.

Use nonverbal cues to your advantage

Body language is as important as verbal language when it comes to making first impressions, giving your message impact and winning people’s trust.

Avoid seeming judgmental

In order to communicate effectively with someone, you don’t have to like them or agree with their ideas, values, or opinions. However, you do need to set aside your judgment and withhold blame and criticism in order to fully understand a person. The most difficult communication, when successfully executed, can lead to the most unlikely and profound connection with someone.

Show your interest in what’s being said

Did you know that over 65% of communication is done non-verbally? Body language is very important to communicate effectively. Nod occasionally, smile at the person, and make sure your posture is open and inviting. Make the speaker feel heard and understood, which can help build a stronger, deeper connection between you.

Take criticism gracefully

Be open to constructive criticism. There is nothing worse than an employee or co-worker who won’t hear feedback, gets defensive and impedes progress at work as a result.

Communicating effectively in the workplace might seem like an easy task but it actually takes skill. It includes choosing your words carefully, adjusting your body language and making sure your message gets across. We hope you enjoyed our post on how to communicate effectively. Do you have any tips to add? Please feel free to share them in the comments below.

By Samantha Collier

About Samantha Collier

Samantha Collier is a well-respected social media specialist in the Canadian legal realm. An experienced practitioner of online social networking, Samantha also has experience working in-house in business development for a national IP firm, but has worked in marketing and client acquisition for over 13 years.

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