Experienced IT Help Desk Opportunity – Work with a great team!

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Experienced IT Help Desk Opportunity – Work with a great team!

Job #2568

Our client, a well-renowned Downtown law firm, has a newly available role for an IT Help Desk Specialist. This position works with part of a learning team and is a great opportunity to expand your skillset.

Under the direction of the IT Director, the Helpdesk Coordinator will respond to requests for technical support on a variety of issues from end-users and provide effective and timely response.  The successful candidate must have exceptional service skills and must be able to handle challenging situations with the utmost respect and professionalism.

Standard duties of the role include, but are not limited to:

  • Provide end-users with hardware/software support
  • Ensure that problems are addressed in a timely fashion
  • Assist the Director with projects and tasks as required
  • Simulate or recreate user problems to resolve operating difficulties
  • Evaluate and analyze Help Desk support calls for recurring problems and identify solutions
  • Other duties as required by the Director

The successful applicant must have a 2-year diploma in Technology or a related discipline. Experience with Office 2007/2013, Windows 7/10, Internet Explorer 11/Chrome is ideal.  Preference will be given to those with experience in a law firm or professional services environment.

To apply, please forward your resume to Kimberly and quote the job number in the subject line. Please send your resume to apply@rjohnsoncorp.com.

While we thank everyone who applies for their time and interest we will only be able to respond to short-listed candidates due to the volume of resumes we receive daily.

Thank you for considering R.JOHNSON in your job search. Check out our Legal Recruitment Blog and connect with us on Facebook and Twitter.

Kimberly MacMillan

About Kimberly MacMillan

As Partner, Kimberly is responsible for leading the full-cycle recruitment process and managing the day-to-day operations of the office. She also develops and executes creative sourcing strategies that ensure effective talent acquisition of top-tier candidates. Serving as the main point of contact for clients, she, along with her team, endeavor to facilitate a successful completion for every recruit.

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