Experienced IT Help Desk Opportunity – Award Winning National Firm

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Experienced IT Help Desk Opportunity – Award Winning National Firm

Job #1284

Our client, a well-renowned Downtown law firm, has a newly available role for an Administrator/IT Help Desk Specialist. This is a wonderful opportunity for a recent graduate to expand their skill-set and experience.

Under the direction of the IT Director, the Helpdesk Coordinator will respond to requests for technical support on a variety of issues from end-users and provide effective and timely response.  The successful candidate must have exceptional service skills and must be able to handle challenging situations with the utmost respect and professionalism.

Standard duties of the role include, but are not limited to:

  • Provide end-users with hardware/software support
  • Ensure that problems are addressed in a timely fashion
  • Assist the Manager with projects and tasks as required
  • Simulate or recreate user problems to resolve operating difficulties
  • Evaluate and analyze Help Desk support calls for recurring problems and identify solutions
  • Other duties as required by the Manager

The successful applicant must have a 2-year diploma in Technology or a related discipline. Experience with Office 2007/2013, Windows 7/10, Internet Explorer 11/Chrome is ideal.

To apply, please forward your resume to Kimberly and quote the job number in the subject line. Please send your resume to apply@rjohnsoncorp.com.

While we thank all those who apply for their time, only those who are short-listed will be contacted due to the high volume of resumes received.

Thank you for considering R.JOHNSON in your job search. Check out our Legal Recruitment Blog and connect with us on Facebook and Twitter.

Kimberly MacMillan

About Kimberly MacMillan

As Partner, Kimberly is responsible for leading the full-cycle recruitment process and managing the day-to-day operations of the office. She also develops and executes creative sourcing strategies that ensure effective talent acquisition of top-tier candidates. Serving as the main point of contact for clients, she, along with her team, endeavor to facilitate a successful completion for every recruit.

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